- Author: Morgan Y.
My husband purchased my engagement ring from AW. It is by far the most beautiful and most
secure setting I have ever seen. Since we live out of state we had the opportunity to visit the store
to have the ring resized. Brenda had it ready in less than 5 minutes because she is brilliant. During
our time in the store I tried on several, if not all, of the wedding bands. I couldn’t decide between a
plain platinum and yellow gold to match my husband or a diamond one for extra sparkle. I went with
both. The platinum and yellow band came from an originally all platinum ring with a lifted center.
Again, the talented, amazing Brenda took the center out and recreated it with yellow gold. Now it is
unique yet matches! For the diamond band, Craig started by showing and teaching me about
different settings. Then Craig and Brenda designed it using their 3D programming so I could see
what the finished product would look like. Once I knew the type of setting (shared prongs) we
picked out the diamonds! Overnight she made the mold and I got to try it on before it was created in
metal.I do not remember exactly how long it took for the rings to be made but I do remember it was
exactly the time Craig said it would be.
They are absolutely perfect.
And then came the earrings. No women should be without a pair of diamond earrings.
Craig was able to obtain two nearly identical, flawless diamonds. Brenda set them in platinum, martini style, and they are stunning. I have seen similar earrings only in Cartier (but you do not get the same level of care and communication at that type of store).
And then came the most beautiful multiple color piece of jewelry I own- earrings. Brenda is truly
talented and if you have the chance you should see the pieces she has created. These earrings are
one of a kind. Nothing comes close to the complexity and brilliance of them. I have never been
disappointed in the quality or service provided by AW. I can’t wait for my next chance to visit!
- Author: Zac F.
Craig and Brenda Warburton are two honest jewelers that really know their craft.
I brought an old family engagement ring into Austin & Warburton for appraisal, repair, and re-sizing
prior to proposing to my fiance. Not only did I receive excellent service, I also received a crash
course in diamonds, precious metals, jewelry insurance, etc.
Best experience I have had with any jeweler.
- Author: Jenny S.
Austin & Warburton is the place to go for custom jewelry in Ann Arbor! Craig helped me create the
perfect piece and Brenda crafted it to perfection!
Austin & Warburton is now appointment only but do not let that stop you from coming! You can
have individualized attention while you shop for the perfect engagement ring!
The jewelry is pricey but you are paying for the quality and craftsmanship that goes into each piece
I highly recommend this store!
- Author: Dan H.
I have done business with Austin and Warburton twice now. I had 2 custom wedding bands made
in 2008 and just had a custom pendant made. I came in with a design in my head and they were
able to recreate it perfectly! All pieces look amazing! Since having the wedding bands made, I have
moved out of state. For the pendant, I communicated with Craig via phone and email. Doing
business with them “virtually” was a breeze! Everything turned out just as I had envisioned it
despite not being able to communicate face to face. In addition, I was under a tight deadline for
Christmas, and they were able to get it done when they said they would. They also were able to
work with my budget, even though they initially thought it would be more expensive. Throughout the
whole process, Craig was cordial, listened well, and really made an effort to understand my wants. I
would recommend Austin and Warburton to anyone who is looking for custom-made jewelry!
- Author: Jennifer M.
Beautiful jewelry and excellent service! Craig was wonderful to work with and my experience was top notch!
- Author: Ron S.
Easily the best experience I’ve had in a jewelry store. Very personal with excellent customer
service. My fiancee and I went in Austin & Warburton for ideas about a custom engagement ring.
Craig is an absolute joy to work with, I think he handles all they’re sales since they are by
appointment only. Honesty and patience are very important qualities in a jeweler and Craig has
both. He could easily have sold me on buying a new engagement ring, but after listening to what
we had to say, he worked with us to restore my grandmother’s ring. Not only does the ring look
stunning, but it saved me a good chunk of change.
- Author: Angelina V.
We had my engagement ring custom made through Austin & Warburton. They spent quality time
with us, helping us through the process (which was new to us). We came in with only an idea, and
they helped us to materialize that into the perfect ring! We are super pleased and would highly
- Author: Christine N.
I have been an Austin & Warburton customer of years! I absolutely love Brenda’s creations and
artistic abilities! She can do really amazing things with gold and diamonds! The design process is
truly addictive – working with Craig from an idea in my head to a wax model, and finally to a
beautifully finished piece that sparkles and shines is incredible. It is nice to have a jeweler I can
trust with my family gems. The craftsmanship is remarkable! I feel I get great value for my money
and excellent customer service.
- Author: Truman M.
Absolute top quality merchandise. Personalized service. Nice people. This is the place to go to
buy special jewelry, especially custom designed.